Politique de remboursement

Return, Refund and Replacement

Return

- To initiate a return, please contact us at customercare@indigopaisley.com or connect with us through our website chat options and inform us your order number and reason for return.

- You can also contact us WhatsApp Chat ‪+1 (914) 357‑4509‬ (Chat only)

- See ways to Contact Us

- All return items must be shipped within 30 days of purchase


- All returns must be unused in original packaging with tag/label attached to the product. We inspect upon receipt and then issue a refund within three business days, if the product is not damaged or used.

- The customer is responsible for all return postage and customs fees. We suggest customer uses tracked mail service for all returns to avoid non delivery issues. If we do not receive the item then we are not responsible for the refund

Refund

- We issue 100% refund if you have received a damaged product.

- If there are other concerns and we mutually agree to the return then we will issue refund 

- Full Refund if the customer paid for the shipping. 

- Refund of the product cost minus the shipping cost if the item was send through "Free Shipping" Option

Replacement

- We are unable to send any replacement. Customer can place a new order if need a different color or size

Following items are non refundable 

- Items Marked as "Final Sale"

- Custom Orders

- Digital products (Such as Gift Cards)

- Intimate wear, Lingerie, Socks (for hygiene purposes) 

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